Buckstone Alpacas terms & conditions

 

We want your experience with us here at Buckstone Alpacas to be as safe and pleasurable as we can possibly make it, which is why we ask you to read and agree to the following terms and conditions to help us to ensure this. If you have any questions regarding anything within these terms and conditions, we would be very happy to discuss them with you prior to your booking.

By booking a trek or experience you are agreeing to the following

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Terms & Conditions

When booking on behalf of a group or for a party session, the individual making the booking and paying for the trek will have the overall responsibility for everybody within their group agreeing to these Terms & Conditions.

Payments

To secure a booking we ask for full payment to be made. Bookings will be transferable to another day as long as we have 48hours notice or if less than 48hours you can provide us with a genuine reason (i.e doctors note) or we will accept imagery of a positive Covid19 test. You are securing your places on the date and time you have booked on.

Our preferred payment method is by card or BACS. Cheques are accepted, we are trying our best to limit cash handling.

Cancellations & Refunds

Gift vouchers are non-refundable however may be transferable, please get in touch with us to discuss this.

If you cancel your booking at any time, you will not receive a refund under any circumstances. As when paying for your booking your time and date is secured preventing others from taking those places. 50% of your booking will be issued to you as a credit note.

If Buckstone Alpacas cancel your booking, i.e. if we deem the weather to be un-suitable or conditions too dangerous to trek, we will offer you an alternative date or a credit note for your trek. In some circumstances we may give you a full refund of your deposit.  This is at the discretion of Buckstone Alpaca management.

Health & Safety

All treks and experiences are considered by us to be very safe, providing you & everybody included in your party follow our advice, guidance and instruction at all times, however all activities are undertaken at your own risk.

 

The trek options require a moderate level of physical capability for you to be able to participate fully. We must be made aware of any medical condition or physical impairment which may affect your ability to participate. This includes; visual or hearing impairments and pregnancy. If you are unsure of your ability to participate fully or unsure of which option to choose, please discuss this with us, at the time of booking.

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Participants of treks and experiences must be willing to listen and take instruction prior to handling the animals and during the treks and experiences. If you are unable or unwilling to do so, you will not be covered by our insurance policy and therefore will not be allowed to handle the animals. A refund will not be available in these circumstances.

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All Alpaca treks and experience options are outdoor activities and involve the handling of animals. We ask that you dress appropriately, taking the weather and nature of the activity into consideration. If a participant arrives with inappropriate clothing or footwear for the activity they have booked, we reserve the right not to allow them to handle the animals or trek for reasons of safety.  A refund will not be available in these circumstances. 

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Age Restrictions /Bookings for Children

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Our alpaca treks have an age restriction, for Health & Safety purposes. Children must have reached the minimum age for the trek they are booked on for, on the day they participate. The farm Experience trek is minimum age is 12yrs, to walk your own alpaca. Children aged between 7-12years will be asked to use a double lead rope with parental control. Children under 7 will be offered to walk our pet sheep Lavender. By booking, paying and engaging on your experience or trek, you are agreeing that any children booked on, on the day of your booking have reached the respective age and the relevant birth date for the option you have booked.

We cannot accept any children on the farm under 5yrs of age, this includes babies. If you have younger children and/or babies travelling with you that are with an adult chauffeur they must remain in the vehicle and will not be admitted on the farm. We can advise you on the local area of where you can drive to and enjoy facilities for younger children around the area.

We cannot take children under 16 years old on any trek or experience without and an accompanying, paying adult. As everybody on the trek is able to benefit from and enjoy the experience and is also able to learn about the animals, therefore either a spectator place or a place with an alpaca, must also be purchased for accompanying adults.

Buckstone Alpacas reserve the right to decline a booking request, in the interest of safety or participant suitability, even if this becomes apparent on the day of the booking or immediately prior to a trek setting off. A refund will not be available in these circumstances.

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Should you have anybody with you on the day who is not booked in on your experience or trek, such as family members accompanying your day out or chauffeurs, please note the following;

Experience/Trek options – Everybody is part of the experience even if they do not wish to walk a alpaca, just like at a theme park where everybody pays for entry, as everybody benefits and gains from the experience, therefore everybody who enters the farm and wishes to meet the alpacas must be booked in prior to your arrival.  

 

Trek Options – There is an introduction to alpacas before your trek of approx. 30 mins, we do not leave straight away with the alpacas. If you do have someone accompanying you, yet they do not wish to trek or perhaps are not able to trek, then they are welcome to join you for the introduction and meet the alpacas plus they can re-join you after your trek, however there is a charge for this. The charge varies dependant on which trek you have booked, please ask when you book and let us know if you need to book places for this, as we can then ensure we cater accordingly. If they do not wish to join you, they must remain in the vehicle.

Accompanying children traveling with an adult chauffeur  – We cannot accept any children on the farm under 5yrs of age, this includes babies. If you have younger children and/or babies travelling with you that are with an adult chauffeur they must remain in the vehicle and will not be admitted on the farm. We can advise on the local area of where you can drive to an enjoy facilities for younger children around the area.

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Please note we are also a working sheep farm and cannot allow unauthorised persons to wonder around. We can advise on the local area if a person you are travelling with does not wish to trek which they can enjoy whilst you participate in your trek.

In summary,There are no deviations to the above Terms & Condition, we try to accommodate people and be as flexible as possible, but please appreciate we have to set the above terms as otherwise we run the risk of losing other business. Our alpacas are keen to trek, like to be busy but cost us to keep! We also have Health & Safety procedures to follow in order to make everybody’s experience with us pleasurable and safe.

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Gift, Token & Prize Voucher Terms & Conditions

The following terms and conditions apply to all gift, token and prize vouchers.

All experiences and treks, using vouchers as payment, must be booked in advance, please refer to the booking information as to when specific experiences and treks run. Our general terms & conditions for participating, still apply to everyone who books with a voucher. If you have a voucher and are unsure of your suitability to take part in the option the voucher covers, please contact us prior to booking and we can discuss this with you. For cancellations on vouchers please refer below.

All vouchers are valid for a specific period which is stated on the voucher itself.  Treks and experiences must be booked and completed before the expiry date. This is also the case for token vouchers. Vouchers cannot be extended within the last month of validity under any circumstances.

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Vouchers are allocated by a code to the purchaser and the code is requested upon on booking. Should the voucher holder not be able to redeem the voucher within the validity period they may pass the voucher to a family member or friend to book and use before the voucher expires. Please inform Buckstone Alpacas of this.

 

All vouchers must be presented to Buckstone Alpacas on arrival on the day of the trek or experience for the holder to take part.

Vouchers cannot be exchanged for cash or credit.

Buckstone Alpacas will not be held responsible for any lost or defaced vouchers

Vouchers can be upgraded if desired, in advance of the booking, with the additional fee paid in advance. Vouchers can also be downgraded should the holder wish to engage in an experience or trek worth less than the value, however no credit or cash refund will be given.

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Booking – All treks & experiences are subject to availability. Please book as early as possible to avoid disappointment. We suggest for peak times such as weekends or holiday periods that you book at least 2 months in advance. We recommend when booking you consider a selection of dates as experiences and treks only run-on minimum number of alpacas booked on, therefore we cannot guarantee a specific date will be available for a specific experience or trek.).

Obtaining a date before the expiry date is the responsibility of the voucher holder, no responsibility is held by Buckstone Alpacas if there is no availability for the particular experience or trek either on weekdays or weekends 2 months prior to the expiry date of the voucher and no extensions or refunds will be given. Please consult the booking information we have provided regards the Experience and Trek Options and when they run. We do allow a full 12 months if you have a voucher for a specific Experience or Trek and we operate all year round, with limited treks through winter months, therefore it is the responsibility of the voucher holder to organise a booking within that period & attend within that period. Please book early to avoid losing out!

We will request the Voucher code to be provided on booking. We will only forward full confirmation on receipt of the voucher code. Once a booking is made confirmation will be sent by e-mail to the person who made the booking. Bookings are not confirmed until you receive confirmation in writing from us. In some cases, we may ask you to return the original voucher to us before we can confirm your booking. You should not make any arrangements in connection with the booking until you have received your full booking confirmation.

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Upon booking using a voucher and receiving confirmation, the vouchers are securing that date and time for that booking. Dates cannot be transferred once you have received confirmation from us for that booking regardless of the time the voucher has left before it expires. Please ensure when making a booking that the date you book is the date you definitely can make! Please see our cancellations for more information.

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Booking with Vouchers where Children are in your party

All Treks and Experiences are subject to an age restriction. We cannot allow a voucher to be used by a child under the age limit for that particular trek or experience, nor allow a child to take part within a booking where that party has booked using a voucher, if they are under the specified age restriction and have not reached the birthdate for that option on the day of the booking.  No babies or children under 5yrs of age are permitted on the farm. By booking your trek or experience you are agreeing that any child accompanying you has reached the specified age for that option on the day they participate.

 

We cannot take children under 16 years old trekking without an accompanying, paying adult. As everybody on the trek is able to enjoy the experience and learn all about the animals, either a spectator place or place with a alpaca, must also be purchased.

 

Cancellations when Booking with a Voucher

In the event you need to cancel your booking, at any point after the booking is made regardless of the timescale. 50% of the voucher value will be deemed spent, as this would be the value of a non-refundable payment when making a booking. When rearranging your booking, you will be required to pay the 50% of the value of your voucher upfront.

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Should Buckstone Alpacas cancel a booking made using a voucher, another date will be arranged and confirmed in writing. No refunds of vouchers will be given, but we may offer an extension of the validity of the voucher if we have had to cancel your booking and we cannot re-book you on a date prior to the expiry of that voucher.

We want our customers to be able to take full advantage of our vouchers & their full value. However please understand that we are running a business and have to manage our bookings diary efficiently in order to maximise availability for all our customers.

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